Changing colors in the free plan

Q: How can I replace another text?

<ol> <li>To edit an existing text layer on a template, simply double-click on the text box. </li> <li>The text box will then become highlighted. Delete or edit its contents.</li> <li>Click outside the text box to finish.</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/2b54d852317ed200/screencast-2022-08-31-10-50-08_1y3joo5.gif" alt="" />

Editing colors in the free plan is only possible through color schemes. Each template has a color scheme consisting of up to 6 colors, each linked with specific elements from that template — backgrounds, shapes, texts, etc.

Open the template you want to edit.
Locate the color palette in the bottom right corner of each template.
You can enter a specific color code or choose a color manually from the palette.

Advanced color editing (available in paid plans)

The Kickly Pro plans unlock more advanced color-scheme editing features, including the ability to add new colors and remove existing ones, unlink a specific element from a color scheme, and more.

Add a new color to the palette

Locate the palette at the bottom-right of your screen.
Click the "+" option.
You've added a new color to the palette.
Check out the next section to learn how to link specific texts or vectors to this color.

Assign a new color to a text layer or vector

By default, texts and vectors in a template are assigned specific colors from the palette. There can be multiple layers attached to a single color, so if the color is changed, every layer attached to it will receive that change.

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Question 2

How do I delete photos that I uploaded?

Accepted Answer

||| Please note that once an image is deleted, it cannot be recovered.

Photos or logos uploaded in your account can be deleted at any time by following these steps:

Open Kickly from your desktop or mobile device.
Go to the Images section from main menu.
Click the ⋮ menu at the top right corner of each thumbnail, then hit Delete.

Question 3

Troubleshoot: Templates or dashboard will not load

Accepted Answer

In case something doesn't work or if you are experiencing loading issues, try the following solutions in the listed order:

Step 1. Perform a hard refresh

From your Kickly browser tab in Chrome, Edge or Firefox, you can do a hard refresh by holding the ⌘ Cmd and ⇧ Shift and then pressing R (on Mac). If on a Windows device, the shortcut to hard refresh a page is CTRL + F5.

In Safari hit ⌥ + Cmd + E then click the refresh button on the address bar or press Cmd + R.

Perform this action several times in a row to exclude the possibility of bad cached data.

Step 2. Log out then log in back

Log out by finding the **Log out **option in the left menu, bottom part of the screen. Then you can log in back by entering your email address and password or by using Google or Facebook authentication.

How to log out from Kickly

Step 3. Open Kickly in the Incognito (private) mode and/or in a different browser

If logging out and then logging in again did not resolve the problem, try accessing Kickly using the private browsing mode to exclude the possibility of browser extensions blocking the platform. Find instructions on how to open an Incognito browser tab in a few commonly used browsers:

Google Chrome The easiest way to open an Incognito window is with the keyboard shortcut combination Ctrl-Shift-N (Windows) or Command-Shift-N (macOS). Another way is to click on the menu

Question 4

Can I use Kickly on a smartphone?

Accepted Answer

We're working hard to release the Kickly mobile app on iOS and Android devices. Up until then, Kickly can be accessed through a mobile browser installed on a smartphone, whether it's Safari, Google Chrome or any other.

To test it out, open your browser on smartphone and type app.kickly.net. It is important to remember that some features from the desktop version might be limited on mobile.

|| Additionally, you can get on the waiting list to be the first to try the mobile app.

Question 5

How do I use a promo or discount code?

Accepted Answer

Follow these steps to apply a promo code to a subscription:

Log in to the platfrom with your username and password or by using Google/Facebook login.
Go to the Upgrade plan section located in the top right corner of the page or just by following this link.
Once you have selected your desired plan, you will be redirected to the checkout page where you must enter your billing details.
Locate the I have a coupon option, then enter your code in the corresponding field.

If the promo code is valid, it will be applied to the subscription price and you'll see the discount reflected on your order.
Click Pay and upgrade to complete your purchase.

Question 6

How can I replace another text?

Accepted Answer

To edit an existing text layer on a template, simply double-click on the text box.
The text box will then become highlighted. Delete or edit its contents.
Click outside the text box to finish.

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